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FAQ

Welcome to the FAQ page where you can find an abundance of knowledge related to Craft Beer Babes. Many questions have been answered below. We ask that you please review and read the below FAQ's for any questions or concerns you have. If you are unable to find the answer you need, please e-mail us at info@CBBabes.com

Shipping

How long does it take to ship after I place an order?

Our items are printed when we receive the order, therefore it can take up to 7 business days to ship. Items are usually printed very fast however, and sometimes ships with a day or two. If you need the item sooner, please email us and we would be happy to assist you with expediting the process, if possible.

What are the shipping rates?

 We handle shipping on a flat rate basis dependent on the price of the merchandise you are purchasing (not including any applicable taxes). This was the only way to keep the pricing of shipping fair for our customers.

Rates are as follows (ALL RATES INCLUDE TRACKING!):

USA:

$35.00 and under is a flat rate of $6.00

$35.01 to $45.00 is a flat rate of $7.00

$45.01 to $60.00 is a flat rate of $8.00

$60.01 to $79.99 is a flat rate of $9.00

$80.00 or more is FREE!

CANADA:

$35.00 and under is a flat rate of $9.50

$35.01 to $45.00 is a flat rate of $10.75

$45.01 to $60.00 is a flat rate of $12.00

$60.01 to $79.99 is a flat rate of $13.25

$80.00 or more is FREE!

UNITED KINGDOM:

$35.00 and under is a flat rate of $8.50

$35.01 to $45.00 is a flat rate of $9.50

$45.01 to $60.00 is a flat rate of $10.50

$60.01 to $79.99 is a flat rate of $11.50

$80.00 or more is FREE!

OUTSIDE OF THE USA, UK AND CANADA:

$35.00 and under is a flat rate of $11.25

$35.01 to $45.00 is a flat rate of $12.50

$45.01 to $60.00 is a flat rate of $13.75

$60.01 to $79.99 is a flat rate of $15.00

$80.00 or more is FREE!

Refund, Return and Exchange Policies

What is your return policy?

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do everything possible to keep our customers happy, so please e-mail us at info@CBBabes.com and we would be happy to see how we can accommodate and assist you.

To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please e-mail us at info@CBBabes.com to submit your request. Please do not send your purchase back to the manufacturer without contacting us first. Any items received without contacting us first may be delayed, denied or forfeited.

Where's my return?

Returns are usually processed within about 5-7 business days after we receive your package, and we'll email you as soon as we open it.

What is your refund policy?

Please e-mail us at info@CBBabes.com to submit your request. Please do not send your purchase back to the manufacturer without contacting us first. Any items received without contacting us first may be delayed, denied or forfeited.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

I am still waiting for my refund, where is it?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@CBBabes.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

What is your exchange policy?

 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@CBBabes.com and we will provide instructions on how to exchange your item. Please do not send your purchase back to the manufacturer without contacting us first. Any items received without contacting us first may be delayed, denied or forfeited.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Sizing and Measurements

How do I know what size to purchase?

 Please refer to the sizing charts.

FAQ's on our Printing Methods and Care

What printing method do you use?

 

Our shirts are printed using DTG (Direct to garmet). The printer used for our items is the Brother GT 381 printer for all DTG printed garments.

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.

We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear 12 and below).

How to do I care for and wash my items?

We know you want to keep your items beautiful and long lasting so you can enjoy a cold beer while wearing amazing apparel to compliment said beer. These should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas.

If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.

I have some white residue on my shirt, what is this?

You may notice some discoloration or off white residue on your apparel. Do not worry, this is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!

Coupon Codes

Do you have any discounts?

Yes, we provide discount codes for various things (discounts, free shipping,e tc.). We announce the limited run discount codes through the website, our newsletter and our various social channels.

Can I use more than one coupon on my order?

 No, sorry, our system only accepts the last coupon entered. Coupon codes cannot be combined.

Wholesale and Affiliate

I want to carry your items in our store/brewery/online, do you wholesale?

We do offer wholesale of our items. You will need to e-mail us directly at info@CBBabes.com with the following information:

1. Your name and your company name

2. The business where the items will be carried (brewery, bottleshop, ets.)

3. A good contact e-mail or phone number

Do you offer an affiliate program?

At this time we do not. In the future we may.

Do you sponsor brand ambassadors? 

Yes, we are open to it. If you would like to be a brand ambassador for Craft Beer Babes, you will need to e-mail us directly at info@CBBabes.com. We have certain requirements based on what social media platform you will be promoting on. Please include which social media platform you would promote the brand on and the username so we can check it out. 

Press

I would like to interview you for my radio show/blog/magazine/ etc, can we set something up?

Please use our contact us form or e-mail us at info@CBBabes.com with the information. We are always open to doing interviews for the Craft Beer community.

Miscellaneous Information

Where can I mail something to you directly?

 You may send postal mail to us directly at P.O. Box 217, Claremont, CA 91711 ( returns/exchanges are NOT accepted at this address). You may also email us directly at info@CBBabes.com.

 

 

 

Still not sure, or need to know more? Call us at (323) 546-9815, or contact us via info@CBBabes.com. We're here to give you a hand!